Our responsibility

Our commitment

“Our day-to-day focus at KCOM is delivering exceptional customer service.

This is the responsibility of every individual within our Group. We believe the only way to secure this level of commitment from our employees is to make sure their company is one of which they can be proud. Listening to our employees, encouraging them to bring KCOM Group into their local communities and making sure our environmental impact is minimal are all part of this effort to motivate our employees in all that they do.”

Paul Simpson, Chief Financial Officer

Everyone at the KCOM Group has the same goal: to provide our customers with exceptional service. When our customers choose us we want them to feel absolutely sure they have made the right choice. Whether we are anticipating their needs, listening to and acting on their feedback or working hard to understand their challenges, they need to trust that we will act responsibly and do everything we can to look after them, as well as we know how.

We believe our people are the key to our success. We are committed to building teams that deliver exceptional service to all of our customers – which, of course, includes many of those who work within our company. From the way we reward success to the processes we implement, everything we do is focussed on our customers and how we can ensure their experience of our company is outstanding.