We have numerous measures in place to reduce the possibility of not meeting our customers’ expectations. These include:
- Structuring our business around customer-facing segments and commissioning independent benchmarked analysis on customer satisfaction levels
- Maintaining our demonstrable commitment to quality risk management through certification and compliance with recognised standards such as ISO 27001 (Information Security); ISO 20000 (IT Service Management); ISO 14001 (Environmental) and ISO 9001 (Quality Management)
- Alignment of customer satisfaction survey results to the achievement of employee bonus payments
- Analysis of post-installation customer feedback, which is routinely collated by our technology partners, Nortel and Cisco
