It is important that we support our customers who are not able to access our services through the usual routes:
- For customers who have difficulty reading our standard printed material, we offer large print or Braille contracts, bills and manuals
- We offer a free directory enquiry service and a text phone service for customers who are deaf, hard of hearing, speech-impaired or blind
- Customers who receive unwanted calls - especially silent, malicious or nuisance calls - can register for help in dealing with these types of calls
- If a customer is unable to leave their house due to disability or illness, a telephone becomes a vital lifeline. We offer a free priority repair service for customers who may be at risk in the unlikely event of a fault occurring on their line
- Our social access package, light user scheme and telephone rental are just some of the telephony options we offer residential customers
