Customer case studies

We’re privileged that among our customers are some of the UK’s biggest names in retail, financial services, insurance, transportation and our public sector.

Organisations with complex technology needs look to us to help them integrate everything from connectivity solutions to
cloud-based services.

Public sector

The digital transformation agenda continues to advance throughout the public sector – and we're ready to support organisations seeking change. Our customers include the NHS Business Services Authority; Commonwealth War Graves Commission; HM Revenue & Customs; organisations using the NHS Health and Social Care Network; and Staffordshire County Council.

HM Revenue & Customs (HMRC)

HM Revenue & Customs (HMRC)

We designed and built a private
cloud-based Customer Service Platform for HMRC. 

NHS Business Services Authority

NHS Business Services Authority

We helped the NHS Business Services Authority transform its customer experience and drive significant cost efficiencies.

Commonwealth War Graves Commission (CWCG)

Commonwealth War Graves Commission (CWCG)

We helped CWGC lay the foundations for its digital strategy and transition its core public facing website to a cloud environment.

East Riding of Yorkshire Council

East Riding of Yorkshire Council

Working with us to provide a managed solution has enabled the authority to roll out free Wi-Fi to benefit local residents, encourage digital learning and tackle digital exclusion.

RSPB

RSPB

We connected 190 of some of the most remote sites in the UK to a national managed WAN for the RSPB.

Private sector

Rapidly changing customer expectations, increased competition and evolving regulations drive a growing need among enterprises for flexible technology solutions. We’re working with customers including ARM, Bupa, Domino’s, Furniture Village, NFU Mutual, One Stop, Rail Delivery Group,  Shoosmiths and Wren Kitchens to help them respond to these and other challenges.

ARM

ARM

We helped ARM to transform its partners’ network, bringing agility and efficiency to its business processes.

Atom Brewery

Atom Brewery

A 24/7 solid access point that never drops out has allowed Hull’s award-winning Atom Brewery to connect with customers around the globe.

Burton Constable Hall

Burton Constable Hall

An Elizabethan Hall received a 21st century upgrade with the installation of KCOM’s ultrafast Lightstream broadband.

National Rail

National Rail

KCOM’s cloud-based solutions helped National Rail Enquiries to simplify its operating environment while scaling up capacity for greater platform flexibility.

02

02

KCOM delivers consistent management of solution designer resourcing for O2’s IT projects.

Related pages

Leadership and governance

Our leadership team has a wealth of experience, expertise and industry-leading business insight.

History

We started life as the telephone department within the Hull Municipal Corporation and in the subsequent 114 years we’ve evolved and transformed into the business we are today.

Strategy

Our goal is to make life easier and better for our customers by creating greater value from the way they interact, collaborate and connect with what matters to them.

Partners

We work closely with carefully selected partners and use our skills and experience to design, create and support solutions based on their market leading technologies.