Leadership and governance

Our Board and leadership team has the experience and expertise to provide industry-leading business insight. Our leaders come from a range of backgrounds and industries - so we’re confident we have the best team to help evolve and grow the business.

Board of Directors

Chief Executive Graham Sutherland
Graham Sutherland
Chief Executive

Graham joined the Board as Chief Executive on 15 October 2018. He has a strong track record in strategic transformation and driving improved financial and operational performance. He has a wealth of experience in the communications industry and will bring a fresh perspective to the Board and leadership of the business.

Graham has held a number of senior leadership positions in the UK telecommunications services sector serving both consumer and business markets. Over the last decade he has held a number of Chief Executive roles within BT Group PLC, including BT Business and Public Sector and BT Ireland (covering consumer, business and network interests across the island of Ireland). Previously he held senior roles at NTL and Bombardier.

Interim Chief Financial Officer Anna Bielby
Anna Bielby
Chief Financial Officer

Anna joined KCOM in 2014 and was appointed Chief Financial Officer in January 2019.

Anna has held a number of senior roles within KCOM’s finance team. Anna is a Fellow of the Institute of Chartered Accountants in England and Wales and was previously a Director at PwC.

Sally Jones
Sally Jones
General Counsel and Company Secretary

Sally joined KCOM as General Counsel and Company Secretary in November 2018.

Prior to joining KCOM, Sally was the General Counsel and Company Secretary at Zenith Vehicle Contracts for eight years and before that was a corporate lawyer at Addleshaw Goddard and Squire Patton Boggs.

Corporate governance

We’re committed to high standards of corporate governance and responsiveness to stakeholder expectations. We take full account of the principles of good governance, and in particular the UK Corporate Governance Code.

We report as fully and transparently as possible each year in our Annual report and accounts on our methods of corporate governance and on whether we have complied with the UK Corporate Governance Code.

We regularly review published guidance regarding corporate governance and, wherever possible, we aim to follow that best practice.


Executive Leadership Team

The Executive Directors Graham Sutherland and Anna Bielby work with the Executive Leadership Team (ELT) to shape the future strategy of the business. The ELT has collective responsibility for investing in and driving opportunities that are consistent with supporting long-term sustainable growth plans.

Sean Royce
Sean Royce
Managing Director

Consumer and Regional Business

Sean joined the business in 1989 and has held a number of senior roles within KCOM including Finance and Commercial Operations Director. He leads our Hull and East Yorkshire operations.

Sean is on the board of the East Yorkshire branch of the Institute of Directors and a governor at Hull’s Ron Dearing UTC (university technical college). He also helped establish Hull’s Centre for Digital Innovation (C4DI).

Iain Shearman
Iain Shearman
Managing Director


Iain Shearman has led the National Network Services business at KCOM since its inception in 2017. He joined KCOM in 2000 and founded and developed the channel business. Since then, Iain has held a number of senior sales, product management and operations-related roles at KCOM with a focus on the development of network and related application solutions and markets.

Tim Shaw
Tim Shaw
Chief Technology Officer

Tim joined KCOM on 11 June 2019. He has extensive experience in leading network and IT-related transformation and delivering the technology strategies for large organisations across a range of different customer segments.  He has held a number of senior roles across BT and was VP of Engineering at Loot Financial Services.

Tim is responsible for our network and IT capabilities. 

Chris Whitaker
Chris Whitaker
HR Director for Business Services

Chris joined KCOM in 2000, having worked in the public sector for nine years in various HR roles. His career at KCOM has focused on employee relations, pensions and business partnering. He’s currently involved in our approach to achieving gender pay equality and advising the remuneration committee on governance, pay and reward matters. Chris is a graduate of Huddersfield University.

Related pages


We started life as the telephone department within the Hull Municipal Corporation and in the subsequent 114 years we’ve evolved and transformed into the business we are today.

Customer case studies

We’re privileged to work with some of the UK’s biggest names in retail, financial services, insurance, transportation and the public sector.


Our goal is to make life easier and better for our customers by creating greater value from the way they interact, collaborate and connect with what matters to them.


We work closely with carefully selected partners and use our skills and experience to design, create and support solutions based on their market leading technologies.