Standards, policies and codes

Being a responsible and sustainable business is an integral part of our business strategy.

This approach is incorporated within the policies and codes of conduct we apply in our daily work.

A sustainable and responsible business

Environmental policies and industry standards and codes are important for us to become a more responsible and sustainable business. We’ve worked hard to comply with major quality, IT, business and environmental policies and standards – so our customers and shareholders know that our credentials have been independently verified.

The business is currently accredited to: System
ISO 9001:2015 Quality Management System
ISO 14001:2015 Environmental Management System
ISO 20000-1:2011 IT Service Management System
ISO 22301:2012 Business Continuity Management System
BS OHSAS 18001:2007 Occupational Health & Safety Management System
ISO 27001:2013 Information Security Management System

Cyber Essentials Scheme

  • Cyber Essentials
  • Cyber Essentials Plus

CAS (T) – CESG Assured Service (Telecoms)

  • Managed Communication Service Wide Area Network (WAN)
  • Ethernet - Licenced Area
  • KCOM Ethernet
  • Private DSL/Multi Service Access - Licenced Area
  • KCOM Private DSL

PSN Compliance Services

  • Managed Communication Service: WAN (OFFICIAL)
  • KCOM Workplaces (OFFICIAL)

HSCN Compliance

  • Stage 2 Certificate of Compliance

Metering and Billing Approval Certification

  • KCOM Consumer
  • KCOM Hull and East Yorkshire Business
  • KCOM National Business

Partner and Supplier Code of Conduct

Related pages

Sustainability

We aim to be sustainable – whether that’s through supporting our local community, helping charities or being as green as we can.

Gender pay gap

We’re committed to addressing our gender pay gap and to bringing greater balance to our business.

Modern slavery statement

Discover how we're working to tackle modern slavery in the workplace.