Business insight Our business

KCOM is one of the UK's oldest communications services companies. Our solid foundations date back to 1904 when a quirk of history gave Hull and East Yorkshire its own phone company.

We're constantly evolving so we can continue to help customers create greater value from the way they interact, collaborate and connect with what matters to them.

We operate in three markets:

  • Hull & East Yorkshire

    What we offer

    We provide internet-based services to households and businesses in Hull & East Yorkshire. Our flagship Lightstream broadband service offers customers a range of ultrafast speeds and data allowances to suit their needs.

    What makes us different

    > Our investment in market-leading, full-fibre broadband technology
    > Our deep understanding of our market and ability to engage closely with our customers

  • Enterprises

    What we offer

    We help large organisations make the most of the technology to serve customers better and adapt to a faster paced and more competitive environment. Our offering to this market included Contact Centre as a Service and cloud-based services, from consulting and design to implementation and in-life, managed and support services.

    What makes us different

    > The breadth and depth of our cloud capability and experience.
    > Our partnerships with market-leading technology providers.
    > Our culture and flexible ways of working including the use of Agile methodoligies.

  • National Network Services

    What we offer

    We provide connectivity-based services to national organisations to support their business operations and provide a platform for market differentiation and competitive advantage. Our core services for this market include managed Wide Area Networks (WANs) and call management services we provide connectivity-based services to national organisations.

    What makes us different

    > Our ability to offer a single, end-to-end managed service.
    > Our cloud capability and applications expertise.