Our goal at KCOM is to make life easier and better for our customers by creating greater value from the way they interact, collaborate and connect with what matters to them.
We do this by:
- Having a deep understanding of our customers and strong relationships with our partners
- Aligning our products, services and solutions to meet our customers’ needs
- Leveraging our market-leading partnerships to create a unique and differentiated brand experience
Our principal activities are:
KCOM Wholesale and Networks
Our wholesale business unit provides voice, data and network services to our retail operation, as well as to other communications providers in the areas covered by our regional full fibre network
KCOM Retail
Our retail business unit provides internet and voice services to approximately 150,000 consumers and businesses in Hull, East Yorkshire and North Lincolnshire
Working with KCOM means you can benefit from:
The expertise and experience of our people
Much of the value we deliver to customers is through the expertise and experience of our people. Our success relies on our ability to attract people with the right skills and behaviours and to motivate, develop, support, recognise and reward them appropriately.
We review our people strategy on an ongoing basis to ensure it is appropriate to support our business strategy in each of our key markets.
Our systems and processes
Our organisation and the customer experience we provide is underpinned by robust systems and processes.
We are investing further in simplifying and upgrading our IT systems to improve our ability to understand, manage and interpret our data and to support our customer experience.
Our technology platforms and assets
Our technology platforms and assets are the foundations on which our customer propositions are built.
We are investing in consolidating and transforming them to deliver new services and reduce operating costs and complexity.
